




Guarantees
FAQs
Are your products organic / natural?
Our products combine the power of naturally occurring and advanced science ingredients that are simple to use, highly effective, non-toxic, non-irritating, and absolutely cruelty-free. We do not use aggressive, irritating ingredients. Beyond this, we do not like labels such as ‘organic,’ ‘natural’ or ‘clean,’ which have no consistent definition and tell you nothing about a product’s safety or efficacy. We are committed to bringing you the very best ingredient science and being certified “organic” does not always yield the best ingredient.
Do your products contain fragrance?
Generally not, but with limited exceptions. “Fragrance,” when used in products like the ANTI-AGING BODY CREAM, is selected for its pleasant scent but also for its proven tolerability. Most fragrances contain allergic substances, or “allergens”: if present, it is compulsory to state this on the label, even if the percentage contained is minimal. Where possible, we tend to use fragrances which do not contain allergens and which should therefore give rise to fewer problems. When fragrance is present in a product, is indicated in the list of ingredients as PARFUM or FRAGRANCE.
What is the shelf life of my product?
All beauty products need to be used by a certain period. This is known as the 'period after opening' and can be easily identified by the PAO symbol. The symbol can be recognised as the shape of an opened jar, and will have a number inside; 9M will indicate 9 months, 12M is 12 months, and 36M is 36 months. Once opened the product should be used in this period, as after this time the quality of the product will deteriorate.
How fast do I receive my order?
We aim to deliver your order within 3 days. In many cases, we ship within 24 hours of receiving your order, ensuring you get your J-Beauty products as quickly as possible.
Once your package is dispatched, you will receive a tracking number to follow your shipment in real time.
If you have any questions about your delivery, feel free to contact our customer service. 😊